Most orders are processed within 24 hours of credit card approval. If a band adjustment is needed please allow an additional 2-3 Business Days for the watch to be serviced. Orders placed on Saturday and Sunday will be processed on Monday. Orders placed on an official holiday will be processed on the following business day.
The following shipping options are available:
Expedited 2nd Day (Arrives in 2 business days)
Rush Overnight (Next business day)
Rush Overnight Delivery:
Orders placed Monday through Thursday by 2:00 PM Eastern Standard Time and Friday by 12 PM Eastern Standard Time will be guaranteed same day shipment. Orders placed after the aforementioned times will be processed the next business day.
Expedited 2nd Day (Arrives in 2 business days): Free of charge
Rush Overnight (Next business day): Shipping quotes can be obtained on the shopping cart page. Overnight shipping charges vary depending on the package size, weight, and destination.
We do not ship to PO Boxes.
Please note we only ship to U.S. addresses (Continental United States and Hawaii.)
IMPORTANT SHIPPING INFORMATION
Please note, for security purposes, our customer service team may contact you via phone to verify your order. In order to speed up this process please respond in a timely manner. Also note, if the purchased watch requires sizing, please allow an additional business day for our watchmakers to perform the adjustments.
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from the United States of America. You will be asked to change your shipping address if this address you enter is not recognized. Should you have any problems with the address validation, please call our Customer Service representative at 1-800-283-7236 (From 9 AM to 6 PM EST Monday through Friday.)
RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from us.store.rado.com by mail within 30 days (no exceptions) of delivery for a full refund or exchange of the purchase price. If returned by mail, you will need to pay for return shipping, but Rado will ship any exchanged item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.
Any watch that fails quality inspection from Customer Service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.
HOW TO MAKE A RETURN / EXCHANGE
All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
RETURN/EXCHANGE BY MAIL
To return an item, please follow the instructions on the back of your packing slip. Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label sent to you on the bottom of the original invoice.
If you do not have your packing slip, please contact us at 1-800-283-7236 (From 9 AM to 6 PM EST Monday through Friday) or by Email.
We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return Your Package To:
The Swatch Group (U.S.), Inc.
C/O – Rado Ecommerce Division
55 Metro Way, Suite 1
Secaucus, NJ 07094
MISSING ORIGINAL COMPONENTS
If a watch is returned without all of its original components, the following charges will be applied:
Missing Box: $5
Missing Warranty Card: $20
Missing Links: Steel - $12.50 per missing link and Ceramic - $37.50 per missing link
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.
Please contact our Customer Service representative at 1-800-283-7236 (From 9 AM to 6 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.
You will not be charged any additional shipping fees for replacement items.
HOLIDAY ONLINE RETURN POLICY
The 30 day return policy will be extended to January 31st of the following year for online purchases made between December 1st and December 31st.